Legal notice
According to § 5 TMG
DaDa Duo
Ana Beatriz de Alencar Conrado
Friedrichstraße, 14 1650 Hohen Neuendorf, Deutschland
Represented by:
Ana Beatriz de Alencar Conrado
Contact:
Telephone: 015122262085
Email: dada.duo.eu@gmail.com
VAT-ID:
According to § 19 UStG no VAT is charged
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from dadaduo.eu (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and paypal details, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at dada.duo.eu@gmail.com or by mail using the details provided below:
DaDa Duo
[Re: Privacy Compliance Officer]
Ana Conrado, Zelterstrasse 4, 10439 Berlin, Germany
Terms of service
1. Scope
1.1 These Terms and Conditions of DaDa Duo (hereinafter "Seller") are applicable to all contracts concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller with regard to the goods and/or services presented by the Seller in this online shop via https://dadaduo.eu. Hereby the inclusion of own conditions of the customer is ruled out, unless otherwise agreed upon.
1.2 A „Consumer“ in the sense of these Terms and Conditions is every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. An „Entrepreneur“ within the meaning of these Terms and Conditions is a natural or legal person or a partnership with legal personality who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession.
1.3 Identity of the seller
Ana Beatriz de Alencar Conrado
Zelterstrasse 4, 10439 Berlin
dada.duo.eu@gmail.com
2. Conclusion of the Contract
2.1 Your purchase agreement is concluded with the Seller, mentioned in Point 1. 3 of our Terms and Conditions.
2.2 The presentation of the items in our webshop is not a legally binding offer, but an invitation to order.
2.3 Once you have found the desired product, you can add it to your shopping cart without obligation by clicking the button “Add to cart”. You can view the contents of the shopping cart at any time by clicking the cart symbol in the menu. You can remove the products from the shopping cart at any time or add the new one by clicking the button “+” and “-”. If you want to buy the products from the shopping cart, click the button “Check out”. After input of your data you can choose the mode of shipping by clicking the button "Continue to shipping method". After choose the mode of shipping you choose the payment method by clicking the button “Continue to payment method”. After choosing the payment method you can check you order by clicking the button "Review order".
2.4 If you used an instant payment system (e.g. PayPal / PayPal Express), you will either be guided by clicking the button “Complete order” to our online shop on the order summary page or forwarded to the web page of the instant payment provider. In the case of redirection to the page of the instant payment system, please enter the required payment information. After this you will be returned to the summary page in our webshop.
Please review your order information and after this actively agree to the General Terms and Conditions and the Cancellation Policy. By clicking the button “Complete the order” you complete the order process.
2.5 We will confirm the receipt of your order by e-mail immediately after receiving your order. This confirmation of receipt does not yet represent an acceptance of your purchase offer, but only confirms the receipt of your order. The purchase contract is only concluded if we accept your order within 5 working days after receipt of your order by an order confirmation by email.
2.6 Should the Seller for various reasons classify an order as unserious or unreasonable, she is entitled to refuse an order acceptance.
2.7 Order processing and contacting usually takes place via email in a partially-automated manner. It is your responsibility to ensure that the e-mail address you provide us is accurate so that our emails can be received at this address. Particularly, if SPAM filters are used, you have to ensure that our emails or emails by third parties commissioned by us with the order processing can be delivered.
3. Contractual language and text of the contract
3.1 Contractual language is English
3.2 We do not save the complete text of the contract on our website. Before sending the order via the online shopping cart system, you can print or electronically save the contract information using the browser's print function. As soon as your order data is received by us, the order information, the legally prescribed information related to distance selling contracts and the general order terms are sent again to you per e-mail.
3.3 The current version of the General Terms and Conditions can be viewed on our website at any time.
4. Availability
4.1 All items, which you can see on the offer sides, are made-to-order and immediately start to be produced after the purchase has been done and will be shipped within 2 weeks after the production is ready.
5. Prices and payment conditions
5.1 All prices mentioned in our offers include VAT and other price components, including all the incidental taxes and do not include shipping costs. Shipping costs will be charged extra (the standard shipping for the orders within the EU is free of charge). The payment is due immediately after the conclusion of the contract, unless the parties have arranged a later maturity date.
5.2 Orders from outside the European Union may cause additional costs such as duties, taxes or money transfer/ exchange fees, which you must bear.
5.3 Payment can be made using one of the methods mentioned in our webshop. At the moment we use following payment methods: PayPal, Payment via Credit/Debit Card (offered by Stripe).
5.4 When payments are made using a payment method offered by PayPal, handling of payments takes place via the payment service provider PayPal ((Europe) S.a. r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter called “PayPal”) subject to the PayPal terms of use which can be viewed at: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
5.5 Payments via credit or debit card are provided by Stripe and are subject to Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to this Agreement or continuing the payment on our website, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of DaDa Duo enabling payment processing services through Stripe, you agree to provide us accurate and complete information about you and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe. Stripe's terms of use can be viewed at: https://stripe.com/de/checkout/legal
6. Retention of title
The goods remain our property until full payment has been received.
7. Delivery terms
7.1 The products are delivered in all Europe.
7.2 Shipping costs will be charged additionally and shown separately on the product page, in the shopping cart system and on the order page.
7.3 The delivery time will be based on the expected delivery date.
7.4 If a delivery should come back because of undeliverability due to an error in the delivery address indicated by the buyer, the Seller must insist unfortunately on a renewed instruction of the forwarding expenses.
7.5 Delivery by an alternative shipping company is not possible.
8. Warranty
8.1 The statutory warranty rights are applicable to all items in our webshop.
8.2 As a consumer, you are requested to check the goods immediately upon delivery for completeness, visible defects and transport damage and to notify us and the shipping company in the written form of any complaints as quickly as possible. Should you fail to comply therewith, this shall not affect your statutory or contractual claims for defects.
9. Right of revocation
9.1 Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
9.2 Instructions for revocation
9.2.1 You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which you as a consumer or a third party named by the consumer, such third party not being a carrier, has received the goods.
9.2.2 The right of revocation does not apply on contracts for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer.
9.2.3 To exercise your right of revocation, you have to notify us:
Ana Beatriz de Alencar Conrado
Zelterstraße 4
10439 Berlin
dada.duo.eu@gmail.com
Of your decision to revoke from this contract by means of an explicit declaration (e.g., by a letter sent by post mail or email). In order to comply with the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
9.2.4 Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
9.2.5 We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
9.2.6 You must return or send the products to us under the following address:
Ana Conrado
Zelterstrasse 4
10439 Berlin
Immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
9.2.7 You bear the direct costs for returning the products.
9.2.8 You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
10. Applicable law
10.1 The law of the Federal Republic of Germany shall apply.
10.2 For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.
10.3 The provisions of the UN Convention are explicitly inapplicable.
11. Alternative dispute resolution
11.1 The European Commission offers the possibility for online dispute resolution on one of their online platforms. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr/.
11.2 We are neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration board.
last update: 14.08.2019
Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dada.duo.eu@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dada.duo.eu@gmail.com and send your item to: Ana Conrado, Zelterstraße 4, 10439 Berlin, Germany.
Shipping
To return your product, you should mail your product to:
Ana Conrado,
Zelterstraße 4, 10439
Berlin, Germany
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.